Refund policy

Return & Refund Policy

Effective Date: June 10, 2026

Thank you for shopping with LussometicUS.shop. We value every customer and are committed to providing a smooth and reliable shopping experience. This Return & Refund Policy explains our return requirements, refund procedures, and related conditions for purchases made through our website.

By placing an order on LussometicUS.shop, you acknowledge and agree to the terms outlined below.

1. Return Eligibility

We accept eligible return requests within 30 days after the delivery date.

To qualify for a return, the following conditions must be met:

The item must be unused, unopened, and in its original packaging.
The product must be in the same condition as received.
All original labels, seals, accessories, and packaging materials must be included.
The return request must be submitted within the applicable return period.

For hygiene and safety reasons, certain cosmetic products that have been opened, used, tested, or removed from their original sealed packaging may not be eligible for return.

Products that are damaged due to improper handling, misuse, or storage after delivery may not qualify for a refund or replacement.

2. How to Request a Return

Before sending any product back, customers must contact our customer support team for return authorization.

Please contact us at:

Email: support@Lussometic.shop
Phone: +1 (213) 558-7926

Please include the following information in your return request:

Order number
Customer name
Product name
Reason for return
Photos or videos if the item arrived damaged or defective

Do not send items back without prior approval. Unauthorized returns may not be processed.

3. Return Shipping

Customers are responsible for return shipping costs unless:

The item received was incorrect;
The item arrived damaged;
The product has a confirmed manufacturing defect.

We recommend using a trackable shipping service when returning items. We are not responsible for packages lost or damaged during return transportation.

4. Refund Process

Once we receive and inspect the returned product, we will notify you regarding the approval or rejection of your refund.

If your refund is approved:

The refund will be issued to the original payment method.
Processing times may vary depending on your payment provider or financial institution.
Most refunds are completed within 5–10 business days after approval.

Shipping fees paid during the original purchase may not be refundable unless the return is due to an error on our part or a confirmed product issue.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Order information
Description of the issue
Clear photos showing the condition of the item

After review, we may offer a replacement, store credit, or refund depending on the situation.

6. Order Cancellation

Orders may only be cancelled before they enter the processing or shipping stage.

Once an order has been shipped, cancellation requests cannot be accepted. Customers may request a return after receiving the order according to this policy.

7. Exchanges

At this time, we do not guarantee direct exchanges. Customers who wish to replace an item may return the original product (if eligible) and place a new order separately.

8. Non-Returnable Items

The following items may not be eligible for return:

Opened or used cosmetic products
Products without original packaging
Items damaged after delivery due to customer handling
Clearance or final sale items where applicable
Gift cards or promotional items where applicable

9. Contact Information

For questions regarding returns or refunds, please contact:

LussometicUS.shop
Email: support@Lussometic.shop
Phone: +1 (213) 558-7926

Mailing Address:
1286 Sunset Blvd, Los Angeles, CA 90026, United States

Terms & Conditions

Effective Date: June 10, 2026

Welcome to LussometicUS.shop. These Terms & Conditions govern your use of our website and your purchase of products through our online store.

By accessing or using our website, you agree to comply with these terms.

1. Website Use

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You may not:

Use the website for fraudulent activities;
Attempt to interfere with website security or operation;
Copy, reproduce, or misuse website content without permission;
Use our content in a way that may misrepresent our products or business.

2. Product Information

We make reasonable efforts to provide accurate descriptions, images, and product information.

However:

Product colors may vary depending on device displays.
Packaging and product appearance may change from time to time.
Minor differences between images and received products may occur.

We reserve the right to correct product information, update descriptions, or modify availability without prior notice.

3. Cosmetics Disclaimer

Our products are intended for personal cosmetic use only.

Customers should review product ingredients and consider personal sensitivities before use.

We recommend performing a patch test before applying any cosmetic product broadly.

LussometicUS.shop does not guarantee that any product will be suitable for every individual customer.

4. Orders and Payment

By placing an order, you confirm that:

All information provided is accurate and complete;
You are authorized to use the selected payment method;
You agree to pay all applicable charges.

We reserve the right to refuse or cancel orders suspected of fraud, unauthorized activity, pricing errors, or other issues.

5. Pricing and Availability

Prices and product availability may change at any time.

We reserve the right to correct pricing errors and cancel affected orders when necessary. If an order is cancelled due to an error, customers will receive a full refund.

6. Shipping

Orders are processed after payment confirmation.

Delivery times may vary depending on location, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

We are not responsible for delays caused by third-party shipping providers.

7. Intellectual Property

All website content, including text, images, graphics, logos, designs, and other materials, is owned by or licensed to LussometicUS.shop unless otherwise stated.

Unauthorized use, reproduction, or distribution is prohibited.

8. Third-Party Services

Our website may use third-party payment providers, shipping services, or other external services.

We are not responsible for the policies, availability, or performance of third-party services.

9. Limitation of Liability

To the maximum extent permitted by applicable law, LussometicUS.shop shall not be responsible for indirect, incidental, or consequential damages arising from the use of our website or products.

Our responsibility is limited to the amount paid for the applicable order.