Shipping policy

Shipping Policy

Effective Date: June 10, 2026

Thank you for shopping with LussometicUS.shop.

We are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order on LussometicUS.shop, you acknowledge and agree to the shipping terms described below.

1. Order Processing

All orders placed through LussometicUS.shop are processed after payment confirmation.

Orders are typically prepared and processed within:

1–3 business days

Processing time includes:

Order verification;
Product preparation;
Quality checks;
Packaging arrangements;
Shipment preparation.

Please note that processing times may be longer during:

Holidays;
Promotional periods;
High-volume shopping seasons;
Unexpected operational circumstances.

Orders are not shipped on weekends or public holidays unless otherwise stated.

2. Shipping Time

After an order has been processed and shipped, delivery times may vary depending on the destination and shipping carrier.

Estimated delivery time:

United States Orders:
Approximately 5–10 business days

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

Actual delivery times may be affected by:

Carrier processing;
Weather conditions;
Holidays;
Incorrect shipping information;
Customs procedures;
Other circumstances outside our control.

3. Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email containing available tracking information.

Customers are responsible for checking tracking updates and ensuring that shipping information is accurate.

If you do not receive a shipping confirmation within a reasonable period after placing your order, please contact our customer support team.

Contact information:

Email: support@Lussometic.shop
Phone: +1 (213) 558-7926

4. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

Please carefully review:

Full name;
Shipping address;
Apartment/unit number;
City;
State;
ZIP code;
Contact information.

If incorrect information is provided, please contact us as soon as possible.

We will make reasonable efforts to assist, but we cannot guarantee changes after an order has entered the shipping process.

5. Lost, Delayed, or Stolen Packages

Once an order has been handed over to the shipping carrier, delivery is managed by the carrier.

If tracking information shows that a package has been delivered but you cannot locate it, we recommend:

Checking your mailbox, delivery area, or surrounding locations;
Asking household members or neighbors;
Contacting the shipping carrier directly.

For packages marked as delivered, LussometicUS.shop is not responsible for loss or theft after confirmed delivery.

We will make reasonable efforts to assist customers in communicating with shipping providers when possible.

6. Shipping Delays

While we work to ship orders as quickly as possible, certain delays may occur due to circumstances beyond our reasonable control, including:

Severe weather;
Transportation disruptions;
Carrier delays;
Natural events;
Government restrictions;
Unexpected logistics issues.

Such delays do not qualify for automatic refunds or cancellations.

7. Damaged Packages

If your package arrives damaged, please contact us within 7 days of delivery.

Please provide:

Order number;
Description of the issue;
Photos of the package and product condition.

After review, we may provide assistance according to the specific situation.

Please keep all original packaging materials until the issue has been resolved.

8. Incorrect or Missing Items

If you receive an incorrect item or your order is incomplete, please contact us within 7 days of delivery.

Please include:

Order details;
Photos of the received package;
Description of the problem.

We will review the request and provide an appropriate solution.

9. Multiple Items and Separate Shipments

For orders containing multiple products, items may occasionally be shipped separately due to inventory availability or fulfillment arrangements.

Customers may receive multiple tracking numbers for a single order.

Additional shipping charges will not be applied unless clearly stated before checkout.

10. International Shipping

At this time, shipping availability may vary depending on destination and logistics conditions.

For international shipments, customers may be responsible for:

Import requirements;
Customs procedures;
Applicable duties or taxes.

Any customs-related charges are determined by local authorities and are outside our control.

11. Order Cancellation After Shipment

Once an order has been shipped, it cannot be cancelled during transit.

Customers may refer to our Return & Refund Policy after receiving the order.

12. Shipping Restrictions

We reserve the right to refuse or limit shipments when:

Shipping information is incomplete;
Delivery cannot be completed;
Orders appear suspicious or fraudulent;
Shipping restrictions apply.

13. Contact Information

If you have any questions regarding shipping, delivery, or your order, please contact us:

LussometicUS.shop

Email: support@Lussometic.shop

Phone: +1 (213) 558-7926

Address:

1286 Sunset Blvd, Los Angeles, CA 90026, United States

Your cart is empty